TeleTech is a leading Business Process Outsourcing. It provides a services in the field of customer management, dadtabase marketing services, professional sales, eCommerce, and most of the outsourcing jobs. It is a worldwide business processing outsourcing (BPO) leader. It has a plan to create and expand its operation in the South Africa. This Business Process Outsourcing company is based in Colorado. With the decision that they have made only proves that TeleTech is really successful because it has a guts to expand its facility all over the world. It just show that the Colorado’s marketing campaign to attract new foreign investment is really successful. Ms Yvonne Johnston, Chief Executive Officer of the International Marketing Council of South Africa (IMC), said that the Colorado based company has the gut to promote South Africa as a preferred trade and Business Process Outsourcing destination all over the globe. According to him, the decision of TeleTech will catch the attention of the people worldwide in the country’s advantages and benefits in the fields of Business Process Outsourcing and call center industry. Teletech is planning to build and create their new BPO facility in the Salt River, Cape Town. TeleTech is the first and the leading company in the field of outsourcing to have benefit from the new incentive plan of the Department of Trade and Industry. This said plan has considered the business process outsourcing industry as one of the major future source of employment in the state and all over the globe. According to Ms Johnston the industry of BPO is anticipated to have increase a significant growth in the near future. One of the area that they have anticipated to become an ideal location to build a BPO facility is South Africa. They said that they can provide a unique and they can also deliver competitive services as a mean of their advantages and benefits in comparison to the other countries in terms of their geographic location and their time zone as well. One of their advantage is the quality of their contact center infrastructure and the others are their human resources and the widespread usage of English language. The Colorado-based TeleTech Holdings Inc is one of the largest global providers of BPO solutions. TeleTech has already released its plan of building a number of new facilities all over the globe. This decision and plan will be the way to create a thousands of new jobs in the BPO industry. The Colorado-based company has already hired more than 50 000 workforce in 18 countries and Cape Town is its first facility on the African continent. Ms Johnston said the TeleTech investment is on of the important example of the success of the company in the area of the trade and investment missions organised by the IMC and the DTI. She added that for the recent years, they have already conducted and they have done at least one mission per year. This mission has been spread out globally, twice in the USA, Europe and the UK. They conducted this mission in order to inform the people especially the business communities in these countries about the possible opportunities and prospects for trade and investment and in order to connect them with local contacts. Outsourcing is really the best strategy to save more money.
