Most of the service providers are expecting that the U.S. healthcare industry will experience a growth in outsourcing in just a couple of years. Genpact, a global leader in business process management and technology management, anticipates the significant cost pressure and the large number of people that needs their services in order to have a coverage that will require the industry to adapt in the rapid growth of the outsourcing industry.
Most of the executives of the outsourcing firms also anticipate a large growth in government using outsourcing in just a couple of years. Mr. Kevin Schatzle, president of Allied Digital Services said that “government and education will need the services of outsourcing for Information Technology support and they will receive great benefits of this said outsourcing. He advises those people who want to acquire this especially those who need to support IT services from security and verbosity perspectives. While Kohli at Wipro expects that Business Process Outsourcing opportunities will increase in retail, manufacturing and media. According to him that the key points for this growth are Information Technology Outsourcing and Business Process Outsourcing industries together with the ability of Tier-1 providers to do business function outsourcing. But according to Gopal Devanahalli, Vice President of Infosys BPO, believes that the banking industry will experience big changes because of the financial meltdown.” He said that increased regulation will more on outsourcing of such processes as treasury, cash management, and custody. He also added that the intersection of mobile and social technologies will not follow the traditional branch banking and because of this, it will lead to more outsourcing. The banking industry will need the help of outsourcers. They believe that outsourcing will provide them a unique strategy and technique. Same as the belief of Deepack Patel, the CEO of Aditya Birla Minacs. He pointed out that there is a huge demand growth in the mid-market, and these companies will turn to outsourcing as a strategy for becoming more competitive in the marketplace.
According to the Head of Domain Services, TCS BPO Services, V. K. Raman that most industries will grab the challenges associated with the global financial crisis. There is a need to be able to respond to the market through a more meaner organizations. This is especially true in the Banking, Financial Institutions and Insurance (BFSI), life sciences and healthcare, retail, and government sectors. Raman says these industries will drive outsourcing in the next few years. The Vice President of Hinduja Global Solutions, Miles Lafferty, believes currency downfall in the U.S. Dollar and the Euro will not create a certainty in global sourcing decisions. They will create opportunity for outsourcing service providers. No matter what happens, outsourcing industry will be successful because most companies adopt outsourcing services.
Reference
http://www.outsourcing-center.com/2011-01-hot-spots-for-growth-in-outsourcing-article-42416.html
