According to Gartner, there are a lot of expectations in the growth of the Business Process Outsourcing industry. Most companies continue to look to Business Process Outsourcing as a means of reducing costs. Gartner said that there will be 3.8% growth in the BPO market in North America in 2011, the United States of America is the largest and most established market for Business Process Outsourcing.
Gartner is expecting a dynamic growth in the area for customer selection in the customer relationship management (CRM) and human resources (HR) domains. According to Gartner, in Western Europe, the Business Process Outsourcing industry will grow 8.9% , as demand for services for customer management (CM), finance and accounting (F&A) and HR BPO continues to expand. While in In Europe, Gartner does not see a major wave of deals being brought back in-house.
For newer services, such as Knowledge Process Outsourcing, there is demand for legal process outsourcing, particularly in the United Kingdom. Continental Europe has seen demand particularly for payroll services, increasingly with a multi-country service requirement, contact centre BPO, and industry-specific processes such as banking and road tolling.
In terms of U.S. dollars, Gartner predicts that the Business Process Outsourcing market will grow at least 17.9% in the Asia’s BPO market. Gartner anticipated that the Latin American adoption of BPO will grow through 2015, despite a slow-down in 2009. Gartner estimates that Japan’s BPO market (expressed in yen) will decrease 0.9% in 2011 due to the impact of the March earthquake.
Gartner expects higher demand for services related to CM BPO, HR outsourcing, F&A outsourcing, banking and financial BPO services, billing BPO services and supply management BPO through 2015 and the countries like India, Australia and China are the key growth economies for this area. Outsourcing industries have gone too far. It is really a great help for the economic status of a certain country.
