The recent merger of Allus and Contax builds a new giant in the Nearshore BPO and contact center business. The combined operation employs 120,000 qualified applicants and it will provide services in Argentina, Colombia, Peru, Spain, and in the different parts of the world.
Peter Ryan, lead analyst covering the contact center and BPO industry for Ovum, said that “Allus has a huge presence in Colombia and several other Spanish-speaking countries, but this deal helps them move into one of the fastest-growing economies in the world,” He also added “It’s a good deal. And for Contax, which operates in a few different countries but is seen as a Brazilian company, they are now in a position to expand their frontiers.”
Ryan tells Nearshore Americas that the clients and customers of the two companies will benefit from the merging because they know that this said merging will provide a better and high quality services in the field of outsourcing. They also believe that the clients will be able to take advantage of our broader service offerings and will benefit from our combined best operational practices. They will also have access to services in English, Spanish, and Portuguese These two companies will be able to give their best in providing a high value services too their clients.
The deal between the two companies reflects on the competitive nature of Latin America from a domestic standpoint of America. Mr. Ryan said that “the call center space will be seen as not just an offshore play but a Latin America play. There’s an increasing appetite to go after Latin America from Latin America and not just offshore.” The Business Process Outsourcing companies have an opportunity to take on more processes than they usually do.
The challenge they face is to become an extension of the company they serve. BPO providers will offer important advantages such as reducing costs, allowing the client to focus on its core business instead of processes, and giving the client access to best practices. The sector will continue to see global growth. Outsourcing is really a cost-effective. It can lessen and reduce the expenses of a certain companies that is the reason why most companies want to outsourced their works.
Reference
http://nearshoreamericas.com/allus-brazil-contact-centers/
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