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    Monthly Archives: August, 2011
    Ohio Chief Says Outsourcing Dispatch Would Have Saved Other Officers’ Jobs

      Chief Mike McCoy is the police officer in the village of Mount Sterling. He said that he has already planned ways on how he can his budget and save his force. Village Council has decided to lay off every dispatcher and officer but the police officer McCoy was not included. This move was forced […]

    Inside the Allus Move to Gain Access into Brazil’s Thriving Contact Center Industry

      The recent merger of Allus and Contax builds a new giant in the Nearshore BPO and contact center business. The combined operation employs 120,000 qualified applicants and it will provide services in Argentina, Colombia, Peru, Spain, and in the different parts of the world. Peter Ryan, lead analyst covering the contact center and BPO […]

    Gartner predicts growth in BPO market

    According to Gartner, there are a lot of expectations in the growth of the Business Process Outsourcing industry. Most companies continue to look to Business Process Outsourcing as a means of reducing costs. Gartner said that there will be 3.8% growth in the BPO market in North America in 2011, the United States of America […]

    Banks are looking to expand into full-service business relationships with BPOs

    There are a lot of factors that can influence the future of Business Process Outsourcing banking. Most banks prefer to outsource because it is a great help in their job. They are looking to expand into full-service business relationships with Business Process Outsourcing. A huge number of financial companies and institutions are exploring BPO opportunities. […]

    BMW backs down on outsourcing Ontario warehouse

    The contract for union workers BMW extended it. Its Ontario parts distribution center for six months after the Teamsters launched a national campaign designed to embarrass the luxury car manufacturer.  The German-based carmaker announced in June that it would not renew the contracts for 68 Teamsters employees in Ontario and they planned to hire an […]

    Two South American outsourcing leaders merge

    The two of the leading businesses in the South America will merge and join forces in order to have a partnership. These two are the Allus and the Contax. They are the leading businesses in the field of call centers and business process outsourcing (BPO). Allus is the leading company in Latin America in providing […]

    Latin America Poised to Capitalize on North American Infrastructure Outsourcing

    The great opportunity for the development of IT outsourcing industry is the IT infrastructure. That is according to Atul Vashistha, the chairman and founder of Neo Advisory. He advised the Latin America to provide and take some efforts in developing the outsourcing industry. Vashistha said that the IT outsourcing business from North America can be […]

    Financial Times: Cognizant Shines in IT Sector

      Cognizant is an American multinational provider of custom information technology, consulting and business process outsourcing services head-quartered in New Jersey, USA. The Cognizant CEO and President Francisco D’Souza said in his interview with the Financial Times that “We made a decision to set operating margins at a target level of 19 to 20 per […]

    QCSS Inc., Battles Off-Shore Outsourcing to Help the U.S. Economy

    From the time the financial global crisis has occurred, the outsourcing has increased its demand growth. The QCSS, a Chicago-based Call Center and Telemarketing company shows that the growth and expands its business ventures across the world. The statistics shows that India was getting 20 percent of the total telecom jobs that being created.  The […]

    Outsourcing’s role in procurement’s journey towards the heart of business

      Outsourcing plays an important in the procurement’s journey towards the heart of the business. Most companies prefer to outsource their jobs because is really cheap and the cost of the outsourcing depends on the offshore location where labour is more cost effective or cheaper. When people hear the words Business Process Outsourcing Process or […]