If a new bill passes into law, outsourcing call center works to regions like in the Philippines and India to lessen customer service expenses could be blocked to the access in federal government grants and guaranteed loans. According to a report that emphasized the anti-outsourcing campaign that has introduced a new bill that would deliver United States firms not qualified for federal grants and guaranteed loans if they will operate their call centers offshore.
The bill is manifested as bipartisan in the House of Representatives and targets to shift the trend of transferring United States call center works offshore destinations, the bill also allow consumers to ask a call center agent location and request a United States based representative. The bill was declared by a Republican from West Virginia, David McKinley and Tim Bishop, a New York Congressman and Democrat.
It was known as the United States Call Center Worker and Consumer Protection Act and created to decrease outsourcing that puts pressure on those companies that outsource call center jobs to offshore suppliers. India will be the most affected by the proposed bill as the region already supports almost 50 percent of the global outsourcing industry and it targets not only the call center works but also the software development outlets and back office job.
In the call center outsourcing space, the Philippines followed India in the outsourcing industry. The Philippines alleged the region that is already leading India with over 350,000 call center staff than 330,000 for India, it was according to the Contact Center Association of the Philippines. If the suggested bill passes it will settle a hold on a number of call center works, the bill would also order the Secretary of labor keep a list of companies located in abroad.
The outsourcing remains to be one of the affliction of the United States economy and the reason why the region still struggling to lessen the unemployment rate. The company who still wants to outsource their call center operations overseas should provide 120-day notification earlier in making the move supporting the new legislation. The new bill is firmly supported by the Communications Workers of America, this union produce 700,000 workers together with over 150,000 call center agents.
The United States have been failing decent-paying jobs in the call center industry so huge companies could save on labor expenses, told by the chief of staff for the CWA, Ron Collins. He emphasized AT&T’s good work in creating an action to bring 5,000 customer service work back to the United States as a component of its T-Mobile merger, the industry needs another increase in moving jobs back to the United States.
REFERENCES:
http://technews.tmcnet.com/call-center-outsourcing/topics/call-center-outsourcing/articles/247858-proposed-anti-outsourcing-bill-puts-crunch-us-companies.htm
http://www.sourcefit.com/index.php?pg=news&nid=2012-08
http://www.huffingtonpost.com/2012/03/21/anti-outsourcing-offshore-call-center-jobs_n_1371162.html
