To carry out the progressively intricate information technology urgency of some small and medium-size businesses all over the world, Verizon has assigned Best Buy’s Geek Squad to support a new collection of services. IT Help Desk solution was designed by the Verizon to serve small and mid-size firms that sometimes cannot cater in-house staffing resources, some good chances for a loyal team of professionals and maintain the focus on their companies by not giving any solutions to the technology defiance. In order to accommodate some problems of end users when it comes to troubleshooting that may occur and to support in enforcing new technologies, the Geek Squad Agents are available all day and all night.
Some of their tasks are working with a local retailer who is in need in removing malware and security patches updates, they help the business that wants to get the data from different devices to maintain the current customer database, also they help a medical practice in keeping the connectivity of its tablets in order to faster and certain shifting of medical files for convenient patient assistance. The vice president of vertical solutions and channels for Verizon Enterprise Solutions, Janet Schijns said that with regards in solving and developing revenue opportunities for some small and medium-size businesses that serves as the lifeblood of the United States economy, the technology advancement still continues to grow.
They offer services that let business executives to adopt into the newly improved wireless and elevated technologies that can ease their concerns because a trusted tech support is available any time when they badly need their services. To provide the necessary tools they require to allow the most updated technology to strive and expand their businesses, the latest offering unites the Geek Squad support to Verizon’s top IT platforms like in security and mobility. Their IT Help Desk lets Verizon’s small and medium-size business end users to intensify on the countless of other everyday activities needed in operating a business and supporting end users either in helping the customer in their mobile devices to network resources for growing refinement or even in giving virus protection for device security.
The program director, hardware and software support services at IDC, Rob Brothers said that several customers are seeking for support solutions that give a constant level of compliance and services. Verizon’s services together with the Best Buy crew in developing a restrain offer to the SMB, he added. Geek Squad Agents can be used for services like in virus definition updates, software updates, malware removal and wireless connectivity, all Help Desk plan of services contains all day and night online and mobile support. For mobilizing a workforce with smartphones and tablets, and virtual private network support and connectivity it added some advance support. Apart from that, in addition to application maintenance it involves the support services in system maintenance and device monitoring. Verizon also offers IT administrative support for businesses of daily IT operations like remote monitoring of routers, firewalls and switches, updated security protection, server monitoring and management, and operating customer access and rights.
REFERENCES:
http://www.verizonbusiness.com/about/news/pr-25960-en-Verizon+Teams+with+Best+Buy%BFs+Geek+Squad+to+Offer+New+IT+Help+Desk+
Services+for+Small+and+Medium+Size+Businesses.xml
http://www.inc.com/maeghan-ouimet/verizon-and-best-buy-geek-squad-service-small-business.html
http://article.wn.com/view/2012/07/18/Verizon_Teams_with_Best_Buys_Geek_Squad_to_Offer_New_IT_Help/
