In Boca Raton, Florida for the fourth annual BPO Summit and Colloquium, Infosys BPO rolled out the red carpet. The Boca Raton Resort and Club offered the catamaran ride, golf and the different delicacies. The two key Infosys execs came out as champions for the nearshore it includes the LATAM Humberto Andrade and Ritesh Idnani COO of Infosys BPO.
For the local markets and for servicing international operations they made it perfectly clear about the region’s potential. The Latin America presents a clear opportunity for them, they’ve given the region’s a healthy growth and a rich pool of the human talent. Idnani explained that their delivery centers in Mexico and Brazil have to performed beyond their clients’ expectations this is not only in the basic transactional functions but for more complex needs across finance, sourcing, procurement, and accounting.
Many of Latin America’s biggest companies including the Valle Bimbo and Cemex was very interested in the kind of the operational expertise that the Infosys brings to the table. The managing director and CEO of Infosys BPO, D Swaminathan stated that today’s changing face of the global business has carved out a unique role for Infosys. Their clients partner with them to leverage their knowledge of BPO in order to drive efficiency, agility and as well as direct cost savings into their organization.
The Infosys is set to expand into their LatAm countries, this is the overall consensus that was definitely positive, the Costa Rica and Columbia was came up more than once. They keep evaluating diffe3rent options based in the needs of the clients.
The Latin America as an offshore destination continues to be overshadowed by India’s dominance of the industry, rising wages and inflation pose a threat to Infosys operations in India. Many people in India in a various levels of the economic spectrum, they never have problems filling jobs. The inflation is beginning to strain the higher was the beginning to strain the higher end of the value chain.
The delivery head for Infosys North America explained that the Atlanta location was meant to capture clients who are still feel uncomfortable. The buzz from the handful of the industry analysts that descended onto Boca, suggested that there is still many US-based companies that continue to be sensitive about the issue of offshoring.
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REFERENCE:
http://nearshoreamericas.com/nearshore-value-chain/
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