Legislators announced a bipartisan bill recently in the House that could prevent American companies for off-shoring their call center works that makes some firms unsuitable for guaranteed loans and grants coming from the federal government, in which they want to stop the increase of jobs transferring overseas for their businesses. The protectionist legislation would also establish some intrusive mandates on call center processes, it was declared by Rep. David McKinley and Rep. Tim Bishop.
Customer service representatives working abroad for United States corporations would have to expose their locations upon petition but they also have to offer their customers the selection of being shifted to United States call centers. Rep. Bishop dais that outsourcing is one of the destruction in the economy and one of the factors why they are worried to cut down unemployment rate and lessen the figure of American citizen who has no job. he added that they cannot stop that quickly but they can eliminate it.
The undying trend unveiled most of the American-based customer service workers being outsourced in places like the Philippines and India, where it is cheaper that other regions, in previous years, several call center works have flowed back to the United States. According to a report, the largest call center industry today was the Philippines and beat India. The Communications Workers of America which composed of 700,000 employees and about 150.000 are customer service representatives have a full support with the call center bill.
Some large companies can save with their labor cost as Americans are losing proper-paying call center jobs said by CWA’s chief staff Ron Collins. As part of its collaboration with T-Mobile, AT&T has adored by Collins as it takes back almost 5,000 jobs related to customer service in the United States. He added that this bill is very significant for customers, workers and jobs too. The United States’ Consumer Protection Act and Call Center Workers would ask the companies that are planning to transfer call center work abroad to inform the Labor Department for 120-days before they will transfer.
This kind of bill is hesitant to gather strong support from anti-protectionist however the attachment of the call center rules intensify an interesting approach. Many Democrats and Republican constituents would possibly apprehend the option of handling more customer service representative based in the United States, given the extensive annoyance of customers who end up in a long conversation with agents abroad.
Bishop said that with Rep. McKinley as his main Republican co-sponsor, he was expecting that he can invite more of his colleagues to believe in the bill although it is hard to depend on it. A report will plan to reveal in the upcoming week to present that identity theft and consumer fraud are much greater in the call centers overseas than in the United States, the CWA said.
REFERENCES:
http://www.huffingtonpost.com/2011/12/07/overseas-call-centers-outsourcing-bill_n_1135147.html
