Sitel is a U.S based company. It is the leading global process outsourcing provider. It has formally announced that it has a plan of expanding its Corning facility that is located at 101 Canada Road, New York. The outsourcing firm has began to hire 50 positions which can provide chat support for their clients including the global broadband and those of the telecommunication companies that have a website.
According to the Sitel, they have provided a section for their trusted client’s telecommunication web site in order to get the voice of their customers and they want to ensure that they bring back a quality return to its customer’s investment as the concept of the web site continues to become the most preferred customer support destination.
Sitel’s workforce is willing to dedicate their services to its clients and they are willing to provide a very hihg value and high quality services to its beloved customers. In fact, their call center agents will pay more attention on the client’s website. The reason why they are doing this is in order to be involved in its client’s web customers into the live chat channel in order to provide a rapid delivery in accordance to its contextual assistance.
Sitel’s call center agents will focusing on its clients. They are doing this in order to their clients all the time especially if those clients need their services. The Sitel has a big growth in terms of the number of sales that they have per hour. Joel Campos, site director of Sitel’s Corning facility said that those opportunity that they are opening for the New York will help them in proving support services. They are also be solving online challenges. They will do this in order for them to capture client’s interest in that field. They will be involved in the customer’s need at all times.
The positions that they are offering for those qualified applicants will play an important role on the Sitel’s service. Outsourcing for most of the companies is really important because it helps them to lessen their work and expenses.
REFERENCE:
http://www.businesswire.com/news/home/20110412005426/en/Sitel-Adding-50-Positions-Corning-York-Customer
http://www.sitel.com/index.php?p=News&id=226
http://todayscustomer.com/sitel-adding-50-positions-to-corning-new-york-customer-care-call-center/
http://www.docstoc.com/docs/76197887/Sitel-Adding-50-Positions-to-Corning-New-York-Customer-Care-Call-Center
http://www.contactcenterworld.com/view/contact-center-news/sitel-adding-50-positions-to-corning-new-york-customer-care-call-center.aspx
http://www.thefreelibrary.com/Sitel+Adding+50+Positions+to+Corning,+New+York+Customer+Care+Call…-a0253825595
http://article.wn.com/view/2011/04/12/Sitel_Adding_50_Positions_to_Corning_New_York_Customer_Care_/
